Report a scam online: actual removal

    PHAROS and SignalConso analyze reports, your bank can block funds, but only the host can remove the site. Blackwall sends the abuse report in parallel so the fraudulent site disappears: not just gets flagged.

    Report an online scam in 6 steps

    Step 1

    Document the scam before it disappears

    Screenshots of the page, conversations (WhatsApp, email, social media), payment receipts, bank details, crypto addresses. Scammers delete their tracks quickly: evidence must be secured immediately.

    Step 2

    Identify the type of scam

    Fake online store, fake tech support, romance scam, fake crypto investment, CEO fraud. Each type has a different priority reporting channel.

    Step 3

    Report to PHAROS and SignalConso

    PHAROS (internet-signalement.gouv.fr) handles clear-cut scams in France, while SignalConso (the French consumer protection agency) handles fake online stores and deceptive commercial practices.

    Step 4

    Alert your bank if you made a payment

    Block the transaction immediately. For a recent transfer (under 48 hours), request a fund recall. For a fraudulent card payment, open a chargeback with your bank's fraud department.

    Step 5

    Start a takedown of the site with Blackwall

    Blackwall identifies the host of the scam site, prepares the evidence, and sends the abuse report. It automatically escalates to the registrar and network provider if the host doesn't respond within 24 hours.

    Step 6

    File a report for financial loss

    File through your local cybercrime authority or nearest police station. Attach all digital evidence and the Blackwall case ID. Essential for any compensation or legal follow-up.

    The right channels to report a scam

    Authorities, your bank, and host takedown act at different levels. Combining them maximizes the chances of removal and recovery.

    PHAROSFrance authority

    internet-signalement.gouv.fr: France's Ministry of the Interior, handles clear-cut scams and illegal content for police action.

    internet-signalement.gouv.fr

    SignalConsoConsumer protection

    signal.conso.gouv.fr: France's official consumer protection platform for deceptive commercial practices, fake online stores, and non-delivery.

    signal.conso.gouv.fr

    Cybermalveillance.gouv.frOnline complaint

    cybermalveillance.gouv.fr: France's national cybersecurity assistance platform, offering guidance and support for filing a complaint over financial loss from a cyber scam.

    cybermalveillance.gouv.fr

    BlackwallTakedown

    Sends the abuse report to the fraudulent site's host, escalates to the registrar and network provider if needed. Tracks status until removal is confirmed (404 or suspension).

    Report to Blackwall

    Frequently asked questions about reporting online scams

    Report a scam now

    Official authorities + host takedown, combined. Report in under two minutes: free.

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